Being a business partner is like being a spouse.

The tendency we may have to interrupt may be accentuated during conflict.

The EEOC’s ODR program data suggests to the dispute resolution community and to the U.S. legal system that new and flexible online mediation procedures are seen by all the parties and representatives as efficient, flexible, cost-saving, attractive, and preferable to traditional in-person mediation

When we know how to use “No” correctly, this one word has the power to profoundly transform our lives for the better. (William Ury)

Seven steps to Heaven.

Acknowledging that you’re caught in cyclical thinking is the first step to breaking the cycle.

Examining the ADR Suitability Guide (Part III

Examining the ADR Suitability Guide (Part II)

Examining the ADR Suitability Guide (Part I)

An anchoring bias must be recognized in mediation.

Give me a word, any word, and I show you that the root of that word is Greek.

Courts are still jammed up. Want to get resolution without waiting a couple years (or more)? Try pre-litigation ADR.

What infernal serpent / Has lent you his forked tongue?
From what pit of foul deceit / Are all these whoppers sprung?

In this episode, Christopher Ernst, arbitrator, mediator, & neutral at Ohio ADR, shares his tips for how attorneys can effectively use mediation in the course of client representation.

It's sad, so sad. Why can't we talk it over?
Oh, it seems to me that sorry seems to be the hardest word

Traditionally used in civil matters, mediation is now expanding to criminal cases.

Be prepared. Be prepared. Be prepared.

Never send a boy (or girl) to do a man’s (or woman’s) job.

Collaboration in mediation is so crucial to success.

Hybridization moves from the garden to ADR.