The confidence to negotiate is a learned art.

Neutrals have to be honest & forthcoming.

Being a business partner is like being a spouse.

FINRA remains committed to continually improving the arbitration system to serve all parties who use FINRA’s dispute resolution forum,

Honored and humbled

The tendency we may have to interrupt may be accentuated during conflict.

The EEOC’s ODR program data suggests to the dispute resolution community and to the U.S. legal system that new and flexible online mediation procedures are seen by all the parties and representatives as efficient, flexible, cost-saving, attractive, and preferable to traditional in-person mediation

“If you get three strikes, even the best lawyer in the world can’t get you off.” — Bill Veeck

Toss out your boilerplate language

When we know how to use “No” correctly, this one word has the power to profoundly transform our lives for the better. (William Ury)

You’re either in the LLC or you’re not…

A court may not make up a new procedural rule based on the FAA’s “policy favoring arbitration”.

An arbitrator is so much more than what’s on the resume.

Seven steps to Heaven.

Acknowledging that you’re caught in cyclical thinking is the first step to breaking the cycle.

Examining the ADR Suitability Guide (Part III

Examining the ADR Suitability Guide (Part II)

Examining the ADR Suitability Guide (Part I)

Build that clause!!

FINRA updates us on virtual hearings