Empathy is a cornerstone of effective communication.

The Sunflower State is broadening mediation’s reach.

It’s not about hurt feelings.

Integrity is paramount

Mediation can be great because it allows for a deep dive into the real problems.

Agree to agree before it's necessary to agree.

Jumbo shrimp, deafening silence & mandatory mediation. They’re all oxymorons.

Finding common ground when none seems to exist.

Believing something to be true does not make it so.

Balance is the key.

Discovering the problem is the first step to solving the problem.

It is both what you say and how you say it.

Sensitive? Serious? Shy? Don’t discount introverts.

How ADR can help you regain control.

It is critically important to listen for opportunities to transform the dialogue.

A well-thought-out pre-mediation process can provide the mediator with much-needed information about the dispute that will result in a more effective and efficient resolution of the dispute.

“You can't address problems with other people unless you understand them” — Ryan Reynolds

There is universal understanding of the timing, format, or substance of a mediator proposal, yet it is a powerful tool in mediation.

The confidence to negotiate is a learned art.

Neutrals have to be honest & forthcoming.