It is both what you say and how you say it.

Sensitive? Serious? Shy? Don’t discount introverts.

How ADR can help you regain control.

It is critically important to listen for opportunities to transform the dialogue.

A well-thought-out pre-mediation process can provide the mediator with much-needed information about the dispute that will result in a more effective and efficient resolution of the dispute.

“You can't address problems with other people unless you understand them” — Ryan Reynolds

There is universal understanding of the timing, format, or substance of a mediator proposal, yet it is a powerful tool in mediation.

The confidence to negotiate is a learned art.

Neutrals have to be honest & forthcoming.

Being a business partner is like being a spouse.

FINRA remains committed to continually improving the arbitration system to serve all parties who use FINRA’s dispute resolution forum,

Honored and humbled

The tendency we may have to interrupt may be accentuated during conflict.

The EEOC’s ODR program data suggests to the dispute resolution community and to the U.S. legal system that new and flexible online mediation procedures are seen by all the parties and representatives as efficient, flexible, cost-saving, attractive, and preferable to traditional in-person mediation

“If you get three strikes, even the best lawyer in the world can’t get you off.” — Bill Veeck

Toss out your boilerplate language

When we know how to use “No” correctly, this one word has the power to profoundly transform our lives for the better. (William Ury)

You’re either in the LLC or you’re not…

A court may not make up a new procedural rule based on the FAA’s “policy favoring arbitration”.

An arbitrator is so much more than what’s on the resume.