Balance is the key.

The first three rules of ADR

Ya just can’t have your pizza and eat it too….

Oftentimes, you get what you pay for when choosing between court and arbitration.

SCOTUS helps to clarify the FAA

Discovering the problem is the first step to solving the problem.

Could change be afoot?

It is both what you say and how you say it.

Sensitive? Serious? Shy? Don’t discount introverts.

How ADR can help you regain control.

It is critically important to listen for opportunities to transform the dialogue.

A well-thought-out pre-mediation process can provide the mediator with much-needed information about the dispute that will result in a more effective and efficient resolution of the dispute.

“You can't address problems with other people unless you understand them” — Ryan Reynolds

There is universal understanding of the timing, format, or substance of a mediator proposal, yet it is a powerful tool in mediation.

The confidence to negotiate is a learned art.

Neutrals have to be honest & forthcoming.

Being a business partner is like being a spouse.

FINRA remains committed to continually improving the arbitration system to serve all parties who use FINRA’s dispute resolution forum,

Honored and humbled

The tendency we may have to interrupt may be accentuated during conflict.