Jumbo shrimp, deafening silence & mandatory mediation. They’re all oxymorons.

She works hard for the money
So you better treat her right

They can beg and they can plead
But they can't see the light (that's right)

Finding common ground when none seems to exist.

The United Kingdom opens the door to more ADR.

Believing something to be true does not make it so.

Balance is the key.

The first three rules of ADR

Ya just can’t have your pizza and eat it too….

Oftentimes, you get what you pay for when choosing between court and arbitration.

SCOTUS helps to clarify the FAA

Discovering the problem is the first step to solving the problem.

Could change be afoot?

It is both what you say and how you say it.

Sensitive? Serious? Shy? Don’t discount introverts.

How ADR can help you regain control.

It is critically important to listen for opportunities to transform the dialogue.

A well-thought-out pre-mediation process can provide the mediator with much-needed information about the dispute that will result in a more effective and efficient resolution of the dispute.

“You can't address problems with other people unless you understand them” — Ryan Reynolds

There is universal understanding of the timing, format, or substance of a mediator proposal, yet it is a powerful tool in mediation.